Refund policy

To request a return, please log in to your account and go to the Orders page.

We have a 30-day return policy, meaning you may request a return within 30 days of receiving your item.

To be eligible, items must be in the same condition as received — unworn, unused, with tags, and in original packaging. Proof of purchase is required. Contact us at lte423050@gmail.com to initiate a return.

If you do not qualify for a full refund (e.g., item has been worn, opened, or lightly used), we offer two alternatives: a partial discount refund or a store credit voucher — instead of a full return, to reduce your shipping costs.

If a return is approved, the buyer is responsible for all return shipping costs and must arrange their own shipping to the designated return address. We do not provide prepaid return labels or cover any shipping fees. Packages returned without prior authorization from customer service may be refused.

We are confident in the quality of our products. All items are manually inspected before shipment. If you receive a non-human-caused defect or factory quality issue, please contact us within 48 hours of receipt with photos of the item and packaging. We will handle it accordingly.

Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can assess and resolve the issue.

Exceptions / Non-Returnable Items
The following cannot be returned or exchanged: custom engraved or personalized items; clearance, promotional, or discounted items; gift cards; flammable liquids; and personal care consumables. If you have questions about a product's eligibility, please email us before ordering.

Exchanges
We do not support direct exchanges by return shipment. Please contact customer service to discuss options: keep the original item at a discounted price and place a new order, or proceed with a full return (buyer covers all return shipping; no return label provided).

EU 14-Day Cooling-Off Period
EU buyers are entitled to a 14-day no-reason return right after receipt. Items must be brand new, unworn, with original packaging and tags, and no signs of use. All return shipping is the buyer's responsibility. If the item shows signs of wear, use, or damage, the 14-day right no longer applies — please contact us to discuss a partial refund or store credit.

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be issued to your original payment method within 10 business days. If you have not received your refund within 15 business days of approval, contact us at lte423050@gmail.com.